Terms of Service

Last Updated: 4th March 2025

Welcome to Heavify! These Terms of Service (“Terms”) govern your access and use of our website, heavify.com (the “Website”) and our AI-powered sales automation services (“Services”). By using our Website or Services, you agree to comply with these Terms. If you do not agree, please do not use Heavify.

1. Acceptance of Terms

By using Heavify’s Services, you confirm that you are at least 18 years old and legally able to enter into a contract. If you are using Heavify on behalf of a business, you represent that you have the authority to bind that business to these Terms.

2. Description of Services

Heavify provides a fully managed AI-powered sales automation service, including:

Lead Enrichment – Extracting and verifying prospect data.
AI-Personalized Outreach – Automated, optimized email campaigns.
Sales Pipeline Management – A central inbox for tracking and managing prospects.
Performance Tracking & Optimization – A/B testing and deliverability improvements.

We may update, modify, or discontinue certain features of our Services at our discretion.

3. User Accounts & Security

You may be required to create an account to access certain features.
You are responsible for maintaining the confidentiality of your account credentials.
You agree not to share or transfer your account access.
Any unauthorized use of your account must be reported to Heavify immediately.

4. Subscription & Payment Terms

4.1 Pricing & Billing

Heavify operates on a subscription-based model with flexible pricing plans.
Fees are charged monthly in advance, unless stated otherwise.
Additional charges apply for add-ons, extra emails, or lead enrichments beyond the plan limits.
All payments are non-refundable, except where required by law.

4.2 Automatic Renewals & Cancellations

Your subscription automatically renews each billing cycle unless canceled.
You can cancel your subscription at any time via the Heavify customer portal.
Cancellations take effect at the end of the current billing cycle (no prorated refunds).

4.3 Failed Payments

If a payment fails, we will attempt to reprocess the charge.
If payment remains unpaid, your access may be suspended until resolved.

5. Acceptable Use Policy

You agree not to use Heavify’s Services to:
🚫 Send spam, phishing emails, or misleading messages.
🚫 Violate email deliverability rules (e.g., GDPR, CAN-SPAM).
🚫 Upload or distribute harmful software, viruses, or unauthorized scripts.
🚫 Collect or distribute personal data without consent.
🚫 Engage in fraudulent, abusive, or illegal activities.

We reserve the right to suspend or terminate accounts that violate these policies.

6. Intellectual Property

All content, software, and materials provided by Heavify are our intellectual property.
You may not copy, modify, resell, or distribute our technology or branding without permission.
If you provide feedback or suggestions, Heavify may use them without obligation to compensate you.

7. Limitation of Liability

Heavify does not guarantee specific sales results from using our Services.
We are not liable for any business losses, missed opportunities, or indirect damages caused by the use (or inability to use) our Services.
Our total liability for any claim shall not exceed the total fees paid in the last 3 months.

8. Termination & Suspension

We reserve the right to suspend or terminate your access to Heavify if:

You violate these Terms.
Your payments are overdue.
We suspect fraudulent activity.

Termination does not relieve you of outstanding payments owed.

9. Changes to Terms

We may update these Terms at any time. If changes are significant, we will notify you via email or on our Website. Continued use of Heavify after updates means you accept the new Terms.

10. Governing Law

These Terms are governed by the laws of Norway. Any disputes shall be resolved in the courts of Oslo.

11. Contact Us

For any questions about these Terms, please contact us at:

Email: [email protected]

Heavify